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Branding Faq

Got questions? You’re not the only one.

I get asked the same stuff all the time, so I put the answers here. Read on, save yourself an email, impress your team!

What is a brand?

A brand is the feeling people get when they experience your business. It's how you show up, what you say, how it looks, and how it makes people feel. It's not just a logo or a font. It's what helps the right people pay attention, trust you, and want to come back.

Why does branding matter?

Because people judge. FAST. Branding helps you find the right people and make them feel like they belong. It’s not just about looking good. It’s about trust, connection, and building a brand people actually want to return to.  Make it memorable!  

What is a visual identity?

It’s your brand’s outfit. Logo, colours, fonts, photography, icons, illustrations. The full look. It shows off your values and tells your story in a way people can instantly recognize. But it’s just one piece of the puzzle. A visual identity is a touchpoint, not the whole brand. And it’s never about what’s pretty or trendy. It’s about what actually connects with your audience.

What is a brand strategy?

It’s the game plan behind your brand. Strategy gives you clarity and direction. It shapes every decision, every touchpoint, and every experience. It’s how you build trust, grow an audience, and bring people together around something they believe in.

What is the difference between marketing and brand strategy?

Marketing is the push.
It’s how you get attention. You’re putting info out there about your product or service so people will buy.

Branding is the pull.
Brand strategy is the cosy house you build so people want to come in and stay. It’s about the reputation you want, the feelings you want to spark, and the community you’re creating. Branding brings people together. Marketing tells them where to go.

Will i/we be involved in the brand strategy process?

Yes, 100%. Your input isn’t optional. It’s essential. I build the strategy with you, not for you. You’re part of the process from start to finish. No mystery meetings. No surprise reveals.

How do you (Izzy Poirier) build a brand strategy?

No templates. No copy-paste methods. Your business is its own thing, so your brand strategy should be too. I start with where you’re at and build from there.

Brand audit and foundations

First step: the audit. Not the tax kind. I look at your audience, your story, your values, and what’s driving you. Then I figure out what’s working, what’s missing, and what needs to shift.

Research and direction
This is the deep dive. It’s not surface-level stuff. I dig into the emotional side of your brand, the perceptions, the patterns, and what actually connects. It’s part research, part therapy.

Design
Once the strategy is clear, design becomes easy. I build a visual identity that makes sense for your brand and back it up with a guide to keep everything consistent.

If you want to get into the head and heart logic of your ideal humans, you’re in the right place.   

We’ve already done some work, will you lower your rate?

Unfortunately not. But big congratulations to you on having a clearer picture of where you want to go. We need to unpack your work in the audit, challenge whether it’s the right direction, and apply what fits to the research and design phase of the brand strategy.

My business has a great social media following. Do I need a brand strategy?

Yes. Yes. Yes! 100%. Social media is just one slice of the pie. It’s a touchpoint, not your whole brand. And honestly? It’s risky to build your whole business on rented land.Remember when Instagram glitched for a day and everyone panicked? What if it disappears for good? What if you get locked out? You need a brand that lives beyond the algorithm.Social media helps people find you. Brand strategy helps them stick around.

How do you measure whether your brand strategy is effective?

The most important sign is whether people connect with your brand. They understand it, trust it, and come back for more. That kind of traction shows up in real ways like increased sales, referrals, engagement, and strong testimonials. You might also notice fewer complaints, fewer refunds, and less team burnout.

Business-specific wins
Every brand is different. Once I understand your goals, I can help you figure out how to measure what matters most to you.

When does my business need a brand refresh?

A refresh might be in order if you’re working non-stop but not seeing the results you want, your marketing feels off, or you’re struggling to attract the right people. It’s also worth considering when everything feels like friction and nothing seems to be clicking, or when your audience is shifting and you’re not sure how to keep up. I can help you!